Business Analyst

Coforma is a remote-first company dedicated to improving lives through thoughtful technology products and services. They are seeking a motivated Business Analyst to join their team, where the primary responsibility will be to support the Department of Transportation with the development and enhancement of Tableau dashboards for data reporting and business operations.

Responsibilities:

• Develop, maintain, and enhance Tableau dashboards and reports to support business and product decision
• Analyze the goals and business objectives of stakeholders across multiple teams and develop solutions that fit their business needs
• Troubleshoot data discrepancies and resolve reporting issues, and opportunities for improvement
• Perform data reconciliation and quality/accuracy testing
• Update and maintain SharePoint site content with supporting information for a variety of user processes (e.g., FAQs, access request guidance, user guides, etc.)
• Monitor shared user support email box and directly engage with stakeholders and users for all types of inquiries including account and/or access issues, training/demos, enhancement requests, and more
• Identify opportunities to streamline and improve the requirements gathering process and develop and maintain documentation and process guides for internal procedures
• Complete new hire orientation training and meet with external counterparts and key stakeholders across the org
• Identify and meet with key federal partners, subcontracting leads, and internal cross-functional peers to understand their pain points and expectations
• Become familiar with the dashboards, their associated use cases, and underlying data within the web-based Tableau tool
• Become familiar with recurring processes, workflows, and routine data reload processes and schedules
• Understand the 'why' behind previous architectural and policy decisions
• Have a thorough understanding of the product including its features, data flows, users, and how it supports business objectives
• Take ownership of smaller tasks and updates to existing dashboards and processes
• Assist with data validation, troubleshooting, and basic analysis
• Collaborate with team members to support ongoing projects and tasks
• Apply feedback to improve accuracy, usability, and performance of dashboards
• Assume full responsibility and accountability for all functions associated with the role
• Transition from supporting smaller dashboard tasks and procedures to independently managing assigned updates and routine procedures without oversight from the project manager
• Partner with stakeholders to understand needs and deliver solutions
• Start developing and maintaining documentation and procedural guides for internal use
• Operate as a fully integrated member of the team

Requirements:

• Intermediate to advanced knowledge and experience using Tableau is required
• A minimum of 3 years of relevant experience in a Business Analyst role defining data and business process requirements
• Advanced proficiency with Tableau and strong understanding and experience with data visualization and reporting required
• Experience creating dashboards in Tableau and using Tableau Prep Builder for data preparation and backend support
• Knowledge and grasp of the principles, theories, and concepts of the agile software development life cycle
• Ability to work in a highly agile environment where work planning and execution occurs iteratively
• Excellent time management and coordination skills with the ability to quickly adjust and reprioritize tasks and projects as needed
• Comfortable working and directly engaging with a diverse group of technical stakeholders both independently and in group settings
• Must have the ability to obtain Public Trust and pass a DOT background investigation
• PMI-PBA® or CBAP® certification
• Proficiency with Microsoft 365 applications (SharePoint, Teams, etc.)
• Experience using JIRA or similar issue and project tracking tools
• Experience building and implementing effective workflow automations that optimize business processes, saving time and reducing reliance on manual input
• Current/active Public Trust
• Experience working for or with the Department of Transportation (DOT) is a plus