Lantronix is hiring an Associate Product Manager focused on Product Operations and Enablement for their Out-of-Band product portfolio. This role is designed for an early-career product manager who will track cross-functional work, manage customer requests, and create documentation to support Sales teams.
Responsibilities:
- Maintain current, trusted tracking for roadmap items, releases, dependencies, risks, and action items
- Run recurring check-ins, including agendas, notes, and follow-up actions that drive closure
- Coordinate release of readiness inputs across Engineering, Support, and Sales, including go/no-go signals
- Coordinate with technical writers to audit and update customer-facing and internal documentation, including how-to guides, FAQs, configuration notes, and release notes
- Keep product knowledge organized and searchable so teams and customers can self-serve
- Turn recurring questions into durable documentation and enablement of assets
- Build and refresh enablement material such as battlecards, FAQs, demo scripts, and quick start guides
- Support training delivery through short modules, live sessions, and knowledge checks
- Partner with Sales and field teams to improve portfolio clarity and product adoption
- Acknowledge of inbound requests, collect missing information, and route to the responsible owner
- Capture strong problem statements and successful outcomes using a jobs-to-be-done lens
- Maintain a request backlog with customer context, urgency, impact, business value, and next steps
- Close the loop with Sales and customer-facing teams so requests do not disappear or go unanswered
- Work with Marketing to publish technically credible content that promotes product and supports goals
- Create a content pipeline and produce social media assets for posting across multiple channels
- Track basic performance signals of product messaging to learn what resonates and what to adjust
- Use AI tools to draft, edit, summarize, and synthesize information faster, while improving quality
- Follow data handling guidance and protect confidential and customer information