Key skills
Salesforce.com Sales CloudRequirements gatheringBusiness process designGTM PlanningAI-enabled workflowsAnalytical skillsCommunication skillsOrganizational skillsAISalesforceCommunicationSalesZero Trust
About this role
Zscaler is a pioneer and global leader in zero trust security, and they are seeking a Staff Business Systems Analyst to join their IT/Business Apps team. In this role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud solutions.
Responsibilities:
- Lead requirements gathering and solution design for Sales Cloud implementations, translating business needs into functional and technical designs
- Act as a subject matter expert on GTM sales processes, collaborating with business stakeholders and cross-functional teams
- Coordinate and facilitate discussions with key business stakeholders to define business and systems goals, prioritizing requirements, and ensuring clarity of deliverables
- Drive the execution and delivery of business-critical system enhancements, supporting UAT, and troubleshooting production issues as they arise
- Guide offshore and onshore teams through development, QA, and sprint delivery cycles to implement scalable, best-practice solutions
Requirements:
- 8+ years of IT experience including the software development life cycle or equivalent experience
- 5+ years of hands-on experience with Salesforce.com Sales Cloud platform
- Experience gathering requirements, designing business processes, and implementing Salesforce solutions for sales and partner management
- Demonstrated ability to drive projects with cross-functional and globally distributed teams
- Strong analytical, data-driven, communication, and organization skills; able to provide occasional after-hours support for critical issues as needed
- Experience with GTM Planning, Qualification, Activity Management or similar sellers-related tools, and integrating them with Salesforce platform
- Background in Account and opportunity management, or building scalable lead to opportunity business processes
- Experience delivering AI-enabled workflows using Salesforce capabilities such as Einstein or Agentforce, or other AI tools