Customer Success Manager II

Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. As a Customer Success Manager, you will ensure customer satisfaction by building strong relationships, identifying growth opportunities, and driving value attainment through strategic partnerships.

Responsibilities:

• Build and maintain strong customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections
• Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges
• Collaborate with customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities
• Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks
• Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals
• Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction

Requirements:

• Bachelor's Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
• Advanced proficiency with the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Problem-solving and analytical skills
• Strong project management and organizational skills
• Passion for customer success and driving value
• Ability to confidently present to and engage with customer executives