Customer Service Representative II

IDR, Inc. is seeking a Customer Service Representative II for a remote opportunity. This role involves managing customer interactions, resolving inquiries and complaints, and maintaining detailed records of customer interactions.

Responsibilities:

• Manage inbound and outbound customer interactions to address inquiries related to products and services
• Resolve service or billing complaints by exchanging merchandise, issuing refunds, and adjusting bills
• Notify customers of claim investigation results and planned adjustments
• Keep detailed records of customer interactions, inquiries, complaints, and actions taken
• Refer unresolved issues to appropriate departments for further investigation

Requirements:

• 2-4 years customer service related experience required
• Ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Microsoft Word and PowerPoint
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills
• High school diploma or GED preferred