EHR Solutions Engineer

Optimum Healthcare IT is a leading provider of healthcare technology consulting services, specializing in Epic and digital transformation. They are seeking a highly skilled EHR Solutions Engineer to lead pre-sales strategy and solution design for Epic and other healthcare IT initiatives, building strong client relationships and developing high-quality project plans.

Responsibilities:

• Lead discovery sessions with prospective clients to understand strategic goals, operational challenges, Epic environments, and project needs
• Serve as a subject matter expert and trusted advisor throughout the sales cycle
• Build and maintain strong relationships with healthcare organizations, ensuring alignment between client needs and Optimum’s service offerings
• Architect tailored Epic consulting solutions—including project approaches, recommended team structures, timelines, and delivery strategies
• Assist pre-project teams with assessments, scoping, and resourcing models to ensure thoughtful, accurate project planning
• Translate business and clinical challenges into effective consulting strategies that support successful Epic projects
• Lead the creation of RFP responses, proposals, SOWs, and sales collateral that articulate the value of our Epic consulting solutions
• Support the sales team with expert insight during client meetings, presentations, and strategic conversations
• Ensure solution designs are accurate, competitive, and aligned with industry standards and Epic best practices
• Partner closely with delivery leadership, customer success, and executive teams to create seamless handoffs from pre-sales to project kickoff
• Develop and refine scalable sales processes, tools, and templates, including scoping calculators, proposal frameworks, and internal request workflows
• Provide insight into market trends, client needs, and emerging opportunities to support strategic growth
• Maintain up-to-date knowledge of the Epic ecosystem, certification updates, implementation methodologies, and healthcare industry trends
• Advise internal and external stakeholders on Epic functionality, project types, best practices, and delivery considerations

Requirements:

• 5+ years working with the Epic platform in implementation, optimization, project management, or delivery leadership roles
• Minimum 2 years in a pre-sales, sales engineering, or solutions consulting capacity
• Strong understanding of Epic modules, project types, implementation methodologies, and cross-application workflows
• Familiarity with healthcare operations, clinical workflows, IT governance, and regulatory considerations (e.g., HIPAA)
• Exceptional verbal and written communication skills, with the ability to clearly articulate complex concepts to technical and non-technical audiences
• Demonstrated success in supporting enterprise-level sales activities, including discovery, solutioning, and proposal development
• Bachelor's degree required
• Strong analytical thinking, with the ability to create strategic, value-focused solutions
• Proven success facilitating cross-functional discussions and incorporating input from diverse stakeholders
• Master's degree preferred
• Previous Epic certification(s) strongly preferred