About this role
Velera is the nation’s premier payments credit union service organization and integrated fintech solutions provider. They are seeking a Spanish Bilingual Inbound Customer Service Representative who will provide courteous and efficient service to Credit Union employees and members while meeting performance targets and advancing in their career path.
Responsibilities:
- Takes incoming calls from members
- Navigates tools and resources to properly address member inquiries
- Maintains a high level of service with members and meets performance targets
- Maintains composure and demonstrates a calm, professional position while adapting to difficult situations
- Develops and maintains productive working relationships with team members
- Promotes and maintains a positive, professional image of Velera's Call Centers
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge
Requirements:
- High school diploma or equivalent
- Some post high school education desirable