Customer Success Manager

Parakeet Health is an AI patient engagement platform that helps medical practices manage patient outreach and scheduling. They are seeking a Customer Success Manager to oversee client relationships, drive onboarding, and ensure customer satisfaction while leveraging AI tools.

Responsibilities:

• Own client relationships end-to-end: from sales handoff through implementation, AI agent configuration, onboarding, and ongoing success—serving as the primary strategic contact across the full customer lifecycle
• Drive onboarding and adoption: run kickoff calls, lead training sessions, and partner with internal teams to ensure seamless integration into customer EHR workflows and rapid time-to-value
• Provide 'White Glove' Human Support: In an era of automated support tickets, you will be the anti-bot. You will build relationships where clients know they can reach you directly to solve complex issues, creating a 'low friction, high support' environment
• Operate with an AI-First Mindset: You don't just work at an AI company; you use AI to work better. You will use LLMs and AI tools thoughtfully to accelerate your own workflows, draft communications, and analyze data. You treat AI as a force multiplier, not just a novelty
• Monitor customer health and outcomes: conduct regular check-ins, track success metrics, and proactively address issues before they become problems. Run executive QBRs to showcase value and identify areas for improvement
• Identify & Drive Account Growth: Map client needs, spot expansion opportunities, and partner with leadership to grow adoption across locations, departments, and product lines. You’re measured on growth, not just retention
• Configure and tailor the platform: work with each client’s unique scheduling workflows, business rules, and EHR integrations to ensure Parakeet fits their operations
• Turn Feedback Into Product: You’re the frontline observer of how our AI performs in the real world. Translate client feedback and operational data into clear, actionable insights for Product and Engineering. The feedback you surface directly shapes what we build
• Solve Problems, Don’t Just Flag Them: When something breaks, you investigate root cause, propose a fix, and often implement the solution yourself before escalating. You operate with urgency and ownership