Founding Customer Success Manager

Reducto is an AI infrastructure company that helps teams ingest real world enterprise data with state of the art accuracy. They are seeking a founding Customer Success Manager to build their customer success function and manage a portfolio of high-value customers, ensuring they derive maximum value from the platform while driving logo retention and NRR.

Responsibilities:

• Managing a portfolio of enterprise customers from implementation through expansion
• Conducting regular business reviews and maintaining strong relationships with key stakeholders
• Monitoring customer health metrics and proactively addressing potential issues
• Creating and executing customer success playbooks for different customer segments
• Building our customer success function from the ground up
• Establishing processes for onboarding, training, and ongoing customer engagement
• Creating scalable customer enablement content and documentation
• Partnering with Product and Engineering to represent the voice of the customer