Customer Service Manager - Remote - Work from Home

The Walker Financial Group is seeking a Customer Service Manager to support clients with their life insurance options while working remotely. The role involves building lasting relationships and providing exceptional service without the need for cold calling.

Responsibilities:

• Support clients with coverage questions and policy updates
• Work with warm leads (no cold calling)
• Build long-term relationships through exceptional service
• Receive ongoing training and mentorship

Requirements:

• Experience in customer service or sales
• Ability to support clients with coverage questions and policy updates
• Ability to work with warm leads (no cold calling)
• Strong relationship-building skills
• Willingness to receive ongoing training and mentorship
• Motivated and coachable attitude
• Experience in the life insurance industry
• Previous remote work experience
• Leadership experience or interest in leadership growth opportunities