Program Manager, Strategy Execution & Governance

H&R Block is a leader in tax preparation and financial services, committed to helping clients and communities. The Program Manager, Strategy Execution & Governance will drive key strategic programs, ensuring successful execution aligned with the company's transformation objectives and operational excellence.

Responsibilities:

• Manage multiple programs simultaneously, often long-term in nature, spanning multiple business cycles, to ensure timely delivery, adherence to scope, and alignment with strategic objectives
• Lead the execution of cross-functional strategic initiatives, ensuring these projects are delivered on time and drive the intended business outcomes
• Work closely with cross-functional teams across the enterprise to gather requirements, share insights, and orchestrate unified implementation of strategic initiatives
• Identify opportunities for process improvements and implement best practices to enhance operational effectiveness, fostering a culture of continuous improvement in program execution
• Establish strong governance routines for each program, including setting key performance indicators (KPIs) and regular status reviews
• Develop comprehensive reports and documentation to track progress, outcomes, and lessons learned for leadership visibility
• Engage with internal stakeholders at all levels to ensure alignment and support for initiatives
• Influence and persuade cross-functional partners and senior leaders to adopt and champion program objectives, maintaining alignment with organizational goals
• Partner with leadership to facilitate change management efforts (communication, training, and support) for teams involved in new initiatives, ensuring smooth adoption of new processes and systems
• Proactively identify and mitigate risks or roadblocks associated with strategic projects to ensure smooth implementation and delivery of results
• Exhibit extreme agility in a fast-paced, ever-changing environment

Requirements:

• Bachelor's degree in a related field, or an equivalent combination of education and related work experience
• 8+ years of relevant work experience, including program/project management leading large programs that involve significant business change, and organizational impact
• Demonstrated track record of establishing priorities, meeting deadlines, and delivering results in complex or ambiguous environments
• Advanced oral, written, and interpersonal communication skills
• Strong presentation and facilitation abilities to effectively communicate with – and persuade – a wide range of audiences, from project teams to senior executives
• Proven ability to lead and influence without direct authority in a matrixed or highly cross-functional environment
• Experience guiding teams and stakeholders through change and gaining buy-in on new initiatives
• Strong critical thinking and problem-solving skills
• A continuous improvement mindset with a collaborative approach to finding solutions and driving improvements
• Extreme attention to detail in planning, execution, and follow-up
• Master's degree in business or related field (MBA)
• Formal project management certifications or training (e.g., PMP, Agile methodologies)
• Experience working on large-scale operations or technology transformation programs in a complex organization