Senior Director - Enterprise AI/ML Technology Product Management

Liberty Mutual Insurance is seeking a Senior Director of Enterprise AI/ML Technology Product Management to lead a team of Product Managers in developing their AI/ML technology platform. This role involves defining product strategy, guiding infrastructure development, and collaborating with cross-functional teams to deliver scalable AI/ML solutions.

Responsibilities:

• Define and evolve the enterprise AI/ML technology product strategy, aligning it with business objectives, change management, responsible AI expectations, and emerging industry trends
• Guide the creation and delivery of infrastructure, tooling, and platforms that enable scalable, secure, and efficient AI/ML model development and deployment
• Drive productivity, sophistication, and speed outcomes in areas such as:
• Model development & experimentation: notebook/IDE experience, experiment tracking, model registry, reusable templates
• Training & compute enablement: scalable training patterns, environment provisioning, performance optimization, cost transparency
• Deployment & serving: batch/real-time inference enablement, CI/CD for ML, rollout/rollback patterns, monitoring/observability
• Prompt-based solutions enablement (where applicable): evaluation frameworks, version control, deployment, lifecycle management, governance and guardrails
• Platform adoption & developer experience: documentation, enablement, self-service onboarding, internal community feedback loops
• Partner with data scientists, ML engineers, data engineers, software engineers, architecture, and technology leaders to translate enterprise needs into actionable roadmaps
• Lead prioritization and trade-off decisions across multiple product areas, ensuring resource alignment and delivery against strategic objectives
• Shape investment proposals and executive communications that clearly articulate value, cost, risk, and adoption strategy
• Establish and track KPIs to measure platform adoption, reliability, user satisfaction, efficiency, and business impact
• Use data and user insights to guide continuous improvement and roadmap evolution
• Manage, mentor, and develop a high-performing team of product managers and dotted-line engineering teams; set a strong operating cadence and culture of customer focus, accountability, and learning
• Act as a change agent and leader for our 1000+ person Data Science community across Liberty Mutual

Requirements:

• Bachelor's degree in a quantitative field with 10+ years of related experience in data/data science or technology product management
• Prior experience effectively managing large teams
• Master's degree preferred
• Experience with Snowflake and/or Databricks, AWS, and/or Airflow in enterprise data/AI environments
• Experience working in Financial Services (or similarly regulated environment) within a large, matrixed organization