Configuration Management Analyst - Clinical Products (Remote)

CareFirst BlueCross BlueShield is a health insurance provider, and they are seeking a Configuration Management Analyst for Clinical Products. The role involves configuring, testing, and documenting solutions for provider reimbursement and benefit package configurations, while also providing operational support and analyzing business requirements to optimize configurations.

Responsibilities:

• Independently performs hands-on configurations, workflow and process mapping in Guiding Care for core care management and clinical appeals workflows
• Assesses how proposed configuration management changes may impact systems sustainment and supportability and makes recommendations on potential process changes
• Provides day to day operational support, including product configuration error handling and issue resolution by analyzing back-end logs
• Participates in government and industry teams in the resolution of complex configuration management issues, with a focus on Guiding Care system functionality and issue resolution
• Confirms the adequacy of data for use in functional and physical configuration audits

Requirements:

• Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• 3 years' experience implementing CM policies, plans, and procedures
• Experience with issue tracking, software-oriented tasks and project management applications
• Strong knowledge of configuration processes and principles
• Knowledge of SAP and Microsoft Office Applications
• Self-starter with an ability to collaborate in a team environment
• Excellent communication skills both written and verbal
• Knowledge of software development technologies
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• Must be eligible to work in the U.S. without Sponsorship
• Certified Configuration Management Professional