Customer Service Representative

Hired by Matrix, Inc is an international fire and alarm protection company seeking a Customer Service Representative. The role involves answering phone calls from potential and existing customers and transferring calls to the appropriate department based on the inquiries.

Responsibilities:

• Answer phone calls from potential and existing customers
• Ask specific questions to determine the reason for the call and then transfer to the appropriate department

Requirements:

• Internet Service (cannot connect via WIFI) - Must have modem connection - Must be hardwired to computer via ethernet cable. AGENTS CANNOT TAKE CALLS USING WI-FI CONNECTION
• Core i3 with 8GB of RAM or higher
• Minimum of 30mbps upload and 30mbps download. Run internet speed test at www.speedtest.net
• Minimum of Windows 10 on computer
• Modem connection - Must be hardwired to your computer via ethernet cable
• Home computer, monitor and headset that will allow agent to answer calls. Must allow required software to be uploaded to their computer and have USB headset that is CxOne/NICE compatible for incoming customer interactions
• Call center experience required
• Excellent communication skills
• Intermediate knowledge of computer applications
• Positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle