Senior Software Engineer - ServiceNow (Remote)

CareFirst BlueCross BlueShield is seeking a Senior Software Engineer with expertise in ServiceNow. The role involves performing complex analysis, design, development, testing, and debugging of software applications, while also mentoring junior engineers and collaborating with cross-functional teams.

Responsibilities:

• Perform technical detail design, coding, testing of applications
• Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems
• Develop and/or analyze interface design documentation
• Comply with hardware and software systems standards and procedures
• Deliver large systems for tens of thousands of users
• Comply with code quality, migration and dev/ops standards and policies
• Performs software analysis, including requirements and uses case development and design
• Implements and documents source code to design specifications
• Performs software testing including developing and running automated unit tests, drafting, and executing structured automated test cases
• Compile, assess, and report data results from software testing and analysis
• Develops software solutions for enterprise environments and other technologies
• Analyzes and implements functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software
• Performs operations & maintenance (O&M) of existing systems
• Identifies areas for improvement and streamlining
• Demonstrated experience with front-end and back-end programing and integration frameworks and tools
• Assist in the estimation of development of application features
• Provides direct technical support for high level, high visibility and critical trouble calls for supported applications
• Works with cross functional teams to develop highly reliable software that runs at scale
• Provides recommendations to infuse new technology
• Extend open-source libraries and systems as necessary to meet the needs of the team
• Play a crucial role in product scoping and roadmap / architecture discussions
• Continually evaluate emerging technologies to identify opportunities, trends, and best practices
• Mentoring of junior software engineers

Requirements:

• Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• ServiceNow Certified Application Developer
• CIS-Customer Service Management
• ServiceNow System Administrator
• ITSM Professional
• 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development
• Development experience with ServiceNow
• Architect experience with ServiceNow
• System Administration experience with ServiceNow
• Ability to communicate technical requirements to all levels of expertise
• Proficient in establishing and maintaining good working relationships
• Knowledge and understanding of software development life cycle (SDLC)
• Proficient with integrating complex and/or existing systems
• Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)
• Excellent communication skills both written and verbal
• Knowledge of cloud technologies (e.g. AWS, Azure)
• Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.)
• Fundamental knowledge of software engineers' best practices, agile methodologies, CI/CD pipelines
• Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests
• Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework
• Knowledge of Code quality and promotion practices
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging