Director, Solutions Engineering

JDA TSG is a company that equips major brands with specialized talent and business process expertise. The Director, Solutions Engineering will own solution design for client programs, translating client needs into executable program architectures and commercial structures, while also building the Solutions Engineering function as it scales.

Responsibilities:

• Lead solution design for complex pursuits
• Run structured discovery with enterprise stakeholders to understand goals, constraints, current-state processes, and success metrics
• Design end-to-end managed service solutions: operating model, workflows, roles, tooling approach, governance, reporting, and launch plan
• Define scope boundaries, assumptions, dependencies, and measurable outcomes
• Create high-quality client-facing deliverables (decks, proposals, RFP responses, solution summaries) that drive alignment and accelerate decisions
• Partner with Sales to shape deal strategy, close plans, and differentiation narrative
• Create staffing models, onboarding and training plans, QA approaches, and steady-state operating cadences
• Develop pricing models and business cases that balance competitiveness with margin discipline
• Support contract development (MSA/SOW) by providing scope clarity, deliverables, acceptance criteria, and change-control structure
• Pressure-test solutions with Delivery/Operations, Recruiting, IT/Security, and Finance to ensure feasibility
• Lead internal solution reviews to align on delivery approach, risks, and resourcing
• Produce transition artifacts: launch plan, RACI, timeline, training plan, and reporting/KPIs
• Stay engaged post-close as needed to ensure launch quality and preserve solution intent
• Design solutions that incorporate automation and AI appropriately with strong human-in-the-loop controls
• Identify repeatable patterns and components that improve speed-to-solution and consistency across pursuits
• Establish standards for discovery, scoping, estimating, pricing hygiene, proposal quality, and handoffs
• Create reusable templates and playbooks (discovery guides, solution briefs, pricing models, transition checklists)
• Define the future org structure, roles, and hiring plan as pipeline scales and priorities become clear

Requirements:

• 8–12+ years in solutions engineering, solution consulting, launch operations, pre-sales, customer operations, managed services, or tech-enabled services
• Proven ability to lead enterprise discovery and translate ambiguity into executable operating models
• Strong commercial skills: scoping, estimating, pricing, and shaping SOW language with clear assumptions and change control
• Executive presence and crisp communication: able to simplify complexity and drive decisions
• Comfort working autonomously in a first-hire environment: building structure while delivering outcomes
• Analytical strength (staffing models, unit economics, margin sensitivity)
• Experience in customer support operations, technical support, trust & safety, compliance/risk, or back-office operations
• Familiarity with AI-enabled workflows and human-in-the-loop design
• Consulting background or experience productizing service offerings/modules