Director of Quality and Risk Management (Performance Improvement)

About Us

Bakersfield Behavioral Healthcare Hospital, located in Bakersfield, California, is an acute psychiatric and behavioral 90 bed facility situated on 8.8 acres.

We offer inpatient and outpatient services for children, adolescents and adults needing mental/behavioral health, chemical dependency; and co-occurring disorders treatment through our medically supervised detoxification.

Within our Workplace Community, BBHH is striving daily to be one of the BEST PLACES TO WORK not just here in Kern County, but throughout the Behavioral Healthcare Community.

By offering amazing benefits, encouraging individual growth and development, and incorporating our CARES values system into our daily operations, we are creating a workplace culture where people enjoy coming to work each day.

BBHH CARES about your experience as a candidate and we encourage you to apply to our open positions.

Compassion

Acceptance
Respect

Empowerment

Sincerity

Our progressive and dedicated healthcare team strives to change the lives of our patients and provide exceptional care.

This is a fast-paced environment that requires critical thinking, exceptional leadership, teamwork, and communication skills.

Job Summary

Leads the Quality and Risk Management Team through Process Improvement initiatives at the hospital. The Director provides direct oversight to the Risk Manager, Quality Analyst, Patient Advocate, and is responsible for the development, planning, coordination, and administration of a systematic program designed to reduce risk and injury. Also, responsible for developing, implementing, and monitoring the quality review program.

• Directs the collection, measurement, and presentation of data required for monitoring quality indicators.
• Identifies and assesses quality management problems and refers to staff for action.
• Serves as a resource to medical staff and facility committees regarding quality issues.
• Ensures the provision of in-service education to parties involved in quality assurance, familiarizing them with TJC standards, regulatory interpretation, methods of data collection display, and statistical analysis.
• Monitors and manages compliance with TJC, CMS, CDPH, and other regulatory standards.
• Leads and collaborates with regulatory agencies during surveys and accreditation.
• Manages the identification, analysis, and assessment of loss potential throughout the facility.
• Identifies legal risks related to professional and comprehensive general liability for the prevention and control of losses due to these legal risks.
• Analyzes, evaluates, and communicates patterns and trends or professional and comprehensive general liability claims experience to the administrative and medical staff.
• Makes recommendations concerning facility operation to reduce exposure to liability and insurance claims.
• Receives, investigates, and provides resolution to patient grievances and complaints.
• May represent the organization in litigation matters and coordinate with attorneys.
• Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions.
• Performs related duties as requested.

The Annual Salary for this position is based on experience and is anticipated to be between $120,000 - $140,000 per year.

Requirements

WHO WE'RE LOOKING FOR

Simply put: HUMANS WHO CARE

Though we do need to meet some minimum requirements for the position such as a High School Diploma, a Bachelor's Degree in a related field, and at least 3 years of similar experience, we're really looking for people who bring their HEART to work.

Ideally, you'll have a CPHQ or CPHRM certification. If you do not possess that certification today, a commitment to acquire that certification within your first year is required.

If you have previous experience in a psychiatric healthcare hospital environment where your attention was focused on Quality Assurance, Risk Management, and Performance Improvement Initiatives, then your application to this position will be moved to the shortlist of candidates.

WHAT YOU NEED TO BE SUCCESSFUL IN THIS ROLE

Our patients, our community, and our co-workers RELY on us to be committed to their wellness,

Through prevention, intervention, treatment, and education, we can and we will make a difference not just here in Bakersfield, but throughout our extended communities.

Knowledge of psychiatric service delivery system and treatment methods, with specific knowledge and skills in areas of risk management, infection control, environmental safety, quality control, and utilization review; strong oral and written communication skills, current knowledge of continuous Quality Improvement methodology; organizational and time management skills; skills in data collection, analysis, evaluation and interpretation; knowledge of applicable standards and regulations; problem solving skills; teaching or training skills.

If you don't have a current CPR certification, just let us know and we'll make sure you get it before you start -- and even cover the cost for you.

Additionally, you'll complete a "Handle-With-Care" Physical Restraint Technique and Verbal De-escalation Training during your orientation so that you know how and when to engage when such an event occurs.

Benefits

Bakersfield Behavioral Healthcare Hospital is proud to offer a suite of benefits to those who join our workplace community.

*Benefits eligibility varies based on employment status (full-time, part-time, per diem, temporary, etc.).

Some of the benefits you can expect as a Full-Time employee include:

• Paid Time Off
• over THREE WEEKS of Paid Time Off in your first year!!!
• Life Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Accident Insurance
• 401k Retirement Plan
• Discounted Meals
• Employee Assistance Program
• TUITION REIMBURSEMENT