Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell, rent and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN PLEASANT GROVE CA.

POSITION SUMMARY

As a Level 3 Technical Support Specialist, you will be responsible for addressing highly complex technical issues, providing expert-level guidance, and managing critical technical incidents. You will work closely with internal teams, customers, and third-party vendors to resolve issues and implement system improvements. This role requires in-depth knowledge of various IT systems, exceptional troubleshooting skills, and the ability to work under pressure to resolve technical problems in a timely manner.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have good PC skills and 10 key capabilities. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

General

Manage and maintain helpdesk Walkins, phone calls and tickets.
Monitor performance on all networks across all platforms under the direction of the network team.
Cross train and monitor the use of computer software and systems, making sure that all involved departments are utilizing the system properly and are aware of what is available.
Responsible for customer support across all platforms used by all departments. This includes troubleshooting, problem solving, and utilizing all resources to resolve problems.
Utilize and maintain all help desk documentation by logging calls, problems, and solutions.
Perform network troubleshooting to isolate and diagnose common network problems.
Perform backups and restores on end point devices.
Install, upgrade, and configure directory structures, rights, security, and software on file servers and cloud systems under the direction of the systems team.
Perform project requests, consistently meet deadlines, and provide follow up and communication from part of project to follow-up after completion.
Respond to the needs and questions of users concerning their access to resources on the network. This includes timely response and follow-up.
Provide support and partner with vendors to maintain wiring for facilities.
Perform preventative maintenance for all equipment. Use tools to monitor performance and troubleshoot potential equipment failures.
Support and monitor remote communications.
Handle hardware configuration for all equipment (i.e., install components in PCs, assemble all new equipment, create device configurations, load operating systems and application software). Perform quality control checks before units are distributed.
Perform iSeries operations: monitoring job logs, sequels, queries, and other tools running on the iSeries.
Staying up to date with the current trends and advancements in scripting and related technologies.
Security administration duties include ADManager, Azure Active Directory
Maintain all mobile devices, tablets and integrations, partner with vendor to support systems
Maintain all AV Audio and Visual equipment and conference room configurations.
Work with vendors to troubleshoot issues.
Use ATV tools, and patch update tools
Low Code Development
Use of Report writing tools Power BI, Excel, Snowflake
Use of D365 suite of licenses, Excel, Word, PowerPoint, PowerApps
Scripting knowledge (PowerShell)
Use of AI tools, ChatGPT, and CoPilot
Use of Project tools Asana or other comparable project solution
Manage Unified Communications, partner with vendor to support systems
Oversee life cycle replacement program for end point hardware
Helpdesk Support knowledge
Troubleshooting and debugging scripts and command-line tools.
Documenting code and providing support to end-users.

Common:

Maintain an organized, structured work area.
Provide a high level of customer satisfaction skills. This includes use of all available telecommunications equipment (i.e., land lines, two-way radios, voicemail, etc.). Answer the phone appropriately and promptly.
Possible off-site on-call troubleshooting.
Travel to other facilities to provide PC technician support and backup frequently.
Other duties as assigned.

EDUCATION AND OR/ EXPERIENCE

College degree (Associates or Bachelors) or computer network technician training from a technical school. 3-5 years of IT Support experience or equivalent combination of education and experience. Strong knowledge of Windows server & desktop OS, Active Directory, Microsoft 365, Network fundamentals, endpoint management tools. Experience with ticketing Systems and practices, strong troubleshooting and analytical skills.

SKILLS & ABILITIES

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, and hear. The employee is frequently required to stand. The employee is occasionally required to sit, use hands and fingers, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions. The employee occasionally is exposed to wet and/or humid conditions, fumes, or airborne particles, and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

COMPENSATION

Pay Range: $30.00 to $35.00 Hourly

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

Competitive hourly rate of pay with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time. Career advancement opportunities and ongoing professional development.

Apply at careers.holtca.com

Holt is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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Technical Support Specialist 1

Key skills

About this role