Associa is hiring a Covenants Assistant to support it large-scale HOA in Haymarket.
Daily responsibilities:
- Assist residents and tenants by phone, email, and in the office with inquiries, issues and concerns.
- Create property files for new home settlements and ensure that all existing property files are updated with current information.
- Assist residents and tenants with the purchase of gate access stickers, troubleshoot issues with these stickers, update spreadsheets.
- Daily uploading of new information into property Gate System (8 gates), including updating call box telephone numbers for homeowners and tenants.
- Keep current updates in the database for resident mailing address and tenants lease information.
- Assist staff with daily activities such as printing letters, filing and other duties as assigned.
- Assist Covenants department by performing scheduled site inspections.
- Notify responsible parties of code issues in accordance with community guidelines and governing documents.
- Respond to and investigate allegations of violations of codes to determine validity of complaints and appropriate course of action within boundaries.
- Accurately record inspection findings.
- Other duties as assigned.
Qualifications
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of general office equipment (copier, fax, phone systems, etc.).
- Confidentiality and discretion in the performance of all duties and responsibilities.
- Self-motivated, proactive, detail oriented and a team player.
- Valid driver's license is required.
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