Resident Life Assistant

Description

At Harbor’s Edge, excellence is our standard. Located along the picturesque Elizabeth River in Norfolk, our five-star, resort-style Continuing Care Retirement Community provides a full continuum of care in a setting defined by elegance, engagement, and community.

Recognized as a 2025 “Best” Senior Living Community by U.S. News & World Report, we are proud to foster a culture where team members are valued, supported, and empowered to grow. Our employees are essential to our success, and we are committed to maintaining a workplace that reflects the same quality and care we provide to our residents.

We are looking for a dedicated, full-time Resident Life Assistant to join our team. The ideal candidate brings experience in senior living settings - such as long-term care, assisted living, or memory support - and a genuine commitment to serving older adults.

This energetic, dependable, and service-oriented role supports our vibrant community in Norfolk. Responsibilities include fitness instruction, resident transportation, program support, and concierge services, all aimed at creating an engaging and welcoming experience for our residents.

Key Responsibilities:

• Lead engaging fitness classes for residents, accommodating all ability levels.
• Ensure a safe, motivating environment during workouts and activities.
• Provide resident transportation, including Saturday shuttles and occasional weekday support.
• Assist with setup, facilitation, and breakdown of events and programs.
• Cover concierge desk shifts and support residents with questions or requests.
• Deliver excellent customer service and uphold community standards.
• Support additional operational or resident life tasks as needed.
• Foster a connected, vibrant, and welcoming community for all residents.

Requirements

• High school diploma or GED required. 
• Minimum two (2) years experience with older adults or dementia populations; CCRC experience preferred.
• Group fitness instruction experience (certification preferred).
• Valid Virginia driver’s license with good driving record; comfortable operating passenger vans or shuttles.
• Strong communication, organizational, multitasking, and independent decision-making skills.
• Compassionate, patient, professional, and committed to resident safety.
• Basic computer proficiency; experience with electronic scheduling systems preferred.
• Ability to physically assist residents, lift up to 50 lbs, and perform tasks such as standing, walking, bending, reaching, pushing/pulling, and climbing stairs.

Comprehensive Benefit Package includes:

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• 403(b) Retirement Savings Plan w/ Employer Contribution
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Employee Assistance Program (EAP)
• Legal Resources & Identity Protection Plan

*Benefit offerings vary according to employment status.

EEO/D/V