Tap Room Server

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

SALARY: The hourly rate for this role is $16.50 per hour. 

VACANCY TYPE: This posting reflects a vacant position.

SHIFT: This role operates on a variable schedule, with shifts changing week to week based on evolving taproom demands. Taproom operating hours fall between 10:00 AM and 12:00 AM, and candidates must be available to work a range of shifts within this window, including evenings and weekends as required.

Overtime Eligibility: This position is eligible for overtime pay in accordance with applicable labour laws and pursuant with collective agreement. Overtime is paid at the legally required rate and may vary based on hours worked beyond the standard schedule.

COMPANY:  

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our history and our heritage in Canada, and we remain committed to brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations. Labatt has created exciting experiences with consumers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, Stella Artois and many more. Through our broad portfolio, we are truly a national brewer, with over 3,600 employees, a portfolio of more than 60 quality beers and beyond, and 10 breweries from coast-to-coast, we are proud to serve Canada and the communities we call home. 

JOB RESPONSIBILITIES:

Customer Service 

• Greet customers warmly as they enter the brewery and provide a positive first impression. 

• Assist customers in selecting beers and make recommendations based on their preferences. 

• Take orders accurately and efficiently, ensuring that customers receive prompt and attentive service. 

• Inform customers of all specials, releases, and events happening in the Taproom. 

• Handle customer inquiries, complaints, and feedback in a professional and courteous manner. 
   

Beer Knowledge and Education 

• Have a comprehensive understanding of the brewery's beer offerings, including styles, flavors, and ingredients. 

• Have an up-to-date knowledge of features, and menu items, including allergens and ingredients. 

• Educate customers about different beer options, brewing processes, and beer pairings. 

• Offer tasting notes and beer flights to showcase the brewery's products and enhance customer experience. 

• Be able to facilitate and execute brewery tours to customers that are thorough, informative, and aligned with Banded Peak’s values. 

• Report any “off” flavour or damaged beer using the Banded Peak’s Quality Assurance SOP. 
   

Cleanliness and Organization 

• Maintain a clean and tidy taproom environment, including tables, bar counters, and seating areas. 

• Complete and sign off on daily, weekly, and monthly cleaning lists before the end of designated shift. 

• Ensure that glassware is sanitized and polished. 

• Monitor and provide back-up stock for things such as napkins, and off sales, and kegs as needed. 

• Directly inform management of any missing or required items needed for stock, cleaning, and organization.  

• Adhere to health and safety regulations, including proper food handling and sanitation practices.  
   

Sales and Upselling 

• Actively promote brewery merchandise, such as t-shirts, hats, and glassware, to increase sales and brand visibility. 

• Encourage customers to try new or seasonal beer offerings and upsell larger sizes, beer cocktails, and food menu items. 

• Appropriately offer customers top-ups on beverages and food in a timely matter. 

• Provide information about brewery events and tours to generate additional revenue opportunities. 
   

Cash Handling and POS (Point of Sale) Operations 

• Accurately process cash, credit card, using Shopify, and Toast POS. 

• Handle cash transactions responsibly and maintain accurate records of sales and transactions. 

• Balance cash drawers at the beginning and end of each shift and report any discrepancies to management. 

• Follow cash handling procedures and security protocols to prevent theft or fraud, or discrepancies. 
   

Teamwork and Communication 

• Work cooperatively with all brewery staff members. 

• Communicate important and necessary information using designated company chats. 

• Communicate effectively with all brewery staff and brewery management to ensure smooth service and customer satisfaction. 

• Support fellow team members during busy periods and assist with tasks as needed to maintain high service standards. 

• Foster a positive and inclusive work environment by treating everyone with respect and professionalism. 

• No harassment, discrimination, or hostile behaviour will be tolerated. 

Compliance and Responsible Service 

• Ensure compliance with all relevant alcohol laws and regulations, including age verification and responsible service of alcohol. It is necessary to ID everyone that appears to be under the age of 25. 

• Monitor customer behavior and intervene as necessary to prevent overconsumption or disruptive behavior. 

• Follow brewery policies and standard operating procedures regarding responsible service practices and code of conduct. 

• Report and document any incidents that occur before the end of your shift. 

JOB QUALIFICATIONS:

• Must be over the age of 18 with a valid ProServe Certification.

• Serving and bartending experience considered an asset.

WHY LABATT:    
As one of Canada’s Top 100 Employers, Labatt is a place where our people can bring out the best in themselves through a collective purpose of creating A Future With More Cheers. We are always looking to serve up new ways to meet life’s moments, dream big to move our industry forward, and make a meaningful impact in our communities. We believe in brewing up a future that everyone can celebrate and share.   

BENEFITS:  

• Beer Benefit 

• On-Site Parking 

• Overtime Pay 

EQUAL OPPORTUNITY EMPLOYER:

At Labatt Breweries of Canada, we are an equal opportunities employer, and we are committed to maintaining a welcoming, safe, and inclusive environment for every person – regardless of age, race, ethnicity, nationality, sexual orientation, gender identity and expression, religion, neurodivergence, or disability status.    

REQUIRE ADDITIONAL ASSISTANCE?  

Labatt Breweries of Canada is committed to fair and equitable recruiting practices. Persons with disabilities are encouraged to come forward at any stage of the recruitment process to request accommodations, if needed. Members of our team will consult and create processes that provide individuals with disabilities the best possible recruitment experience.  

Labatt Breweries will never ask you for money or reimbursement of training fees as part of our recruitment process. Any email communication you receive as part of the application or onboarding process will come from a @Labatt.com email address. If you have any questions or concerns, please email the recruitment team at recruitment@labatt.com 

AI DISCLOSURE: 

We may use artificial intelligence tools to assist with scheduling interviews and managing screening times. We do not use AI to evaluate applicants or make decisions during the interview process. All candidate assessments and hiring decisions are made by our recruitment and leadership teams. 

CONTACT US   

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