Overnight Front Desk Agent

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

Job Description

We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Overnight Front Desks Agent. As an Overnight Front Desk Agent with Fairmont Jasper Park Lodge, you have the opportunity to provide a warm and welcoming experience for our Guests. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our Guests have a lasting memory of their visit.    

What you will be doing:   

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly and engaging service 
• Follow Front Office policies, procedures and service standards 
• Welcome, check-in and check-out guests 
• Assist guests regarding hotel facilities in an informative and helpful way 
• Efficiently handle all guest queries and requests 
• Promptly and pleasantly handle phone calls and guest messages 
• Maintain Company issued float and balance postings for each shift 
• Ensure that the Front Desk is appropriately supplied and always stocked 
• Keep a neat and clean working environment  
• Follow all safety and sanitation policies 
• Adhere to all LQA standards set up for the department 
• Consistently uphold a professional and well-groomed appearance in accordance with the company’s grooming policy 
• Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles 
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.  
• Foster an inclusive environment where every individual feels valued and respected  
• Other duties as assigned 

Qualifications

Your experience and skills include: 

• Related work experience in the hospitality/Front Office asset 
• Customer service experience required  
• Previous Property Manager asset 
• Microsoft applications experience required  
• Excellent organizational, written and verbal communication skills 
• Strong interpersonal and problem solving abilities 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment 
• Ability to work cohesively with fellow colleagues as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,  

What is in it for you: 

• Starting rate of pay: $21.16/hour
• Subsidized staff accommodation provided on-site for full time status employees  
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)  
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics for full time permanent status employees  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees  
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide  
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Banff & Whistler  
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Jasper Park Lodge Golf Courses.

About the Application Process:  At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

Want to learn more about this opportunity? View the complete job description by clicking this link: Front Desk Agent.pdf

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: JPL.careers@fairmont.com