
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
At American Express, AI is reshaping the future of commerce and redefining the experiences our commercial customers and card members expect. Within Amex Technology, we are building platforms, products, and governance that enable agentic AI systems to operate responsibly and at scale across the enterprise.
Our focus is on agentic AI development: designing intelligent, adaptive systems that can plan, reason, and act across complex workflows with appropriate levels of autonomy. These systems power autonomous workflows, decision support, and customer-facing experiences—while meeting the high standards for security, explainability, reliability, and compliance required in financial services.
We partner closely with product, design, and business teams to deliver agentic capabilities that reduce operational friction, improve decision-making, and transform how customers interact, transact, and grow.
The Role
As a Director of Data Engineering – Agentic AI, you will lead the strategy, architecture, and execution of agentic AI systems across Amex Technology. You will be responsible for building and leading high-performing engineering teams that define how agentic AI solutions are designed, built, and operated at scale across the enterprise.
This role combines deep technical leadership with people leadership. You will set technical direction, establish architectural standards, and ensure delivery of reliable, scalable agentic AI platforms—while also hiring, developing, and managing engineering talent. Your impact will come from shaping long-term strategy, cultivating strong engineering culture, and enabling teams to turn ambiguity into production-grade systems.
You will operate at the intersection of vision and execution: guiding system design, reviewing critical architectures, partnering on complex technical decisions, and ensuring engineering excellence across multiple teams. While you may engage in hands-on technical discussions, your primary focus will be organizational leadership, technical oversight, and execution at scale rather than individual contribution.
You will work closely with Product, UX, and enterprise stakeholders to shape the vision and roadmap for agentic AI experiences. Product teams own prioritization, but as a Director you will influence investment strategy, platform direction, and cross-team integration to ensure cohesive, enterprise-ready solutions.
What You’ll Do
Technical Environment
We don’t hire to a narrow checklist, but candidates should be comfortable operating in a modern, enterprise-scale engineering environment with a strong emphasis on agentic AI.
Core engineering stack
Agentic AI and ML
Across all systems, we emphasize evaluation, observability, safety, and reliability, reflecting the responsibility of deploying autonomous AI in a regulated, customer-facing environment.
What We’re Looking For
Experience in workflow engines, async processing, queues, and streaming systems.
Preferred Qualifications
Hiring Range: $160,000 to $210,000 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
The job posting is for an existing vacancy.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.