Responsive Planner

Who We Are:

Cardo Group is a trusted provider of building maintenance, refurbishment, and retrofit services for social housing and public sector buildings across the UK. With nationwide coverage and skilled local teams, we deliver a reliable end-to-end service that ensures homes and public spaces are safe, sustainable, and well-maintained.

We specialise in responsive repairs and voids, planned maintenance, energy-efficiency upgrades, compliance works, and major improvement programmes. Our approach combines quality workmanship, strong resident communication, and efficient project delivery to achieve the best outcomes for customers and communities.

Driven by ambitious growth plans, we continue to expand our capabilities and adapt to the evolving needs of our clients. Our reputation is built on consistent service delivery, trusted partnerships, and a commitment to doing things the right way. As we grow, so do the opportunities - for our people, our clients, and the communities we support.

Cardo Group is becoming one of the UK’s most forward-thinking maintenance and retrofit providers

Role Overview:

We are currently recruiting for a Contracts Planner to support the delivery of responsive repairs across our social housing sector in Cornwall. The role focuses on efficient scheduling, contractor coordination, and ensuring residents receive a timely and high-quality repairs service.

Responsibilities:

• Plan, schedule, and allocate responsive repair works in line with contract requirements and performance KPIs.
• Coordinate contractors and operatives, ensuring labour, materials, and access are arranged for timely completion of works.
• Monitor job progress and compliance with SLAs, escalating delays or performance issues where necessary.
• Communicate with residents to arrange appointments, provide updates, and manage queries with professionalism and empathy.
• Maintain accurate records of work orders, schedules, contractor activity, and resident communications.
• Support contract performance reporting through data monitoring, KPI tracking, and identifying areas for improvement.
• Respond to emergency and priority repairs promptly, ensuring resources are deployed effectively and safely.

You will need:

• Experience in planning, scheduling, coordination, or contract administration, ideally within social housing, construction, or repairs and maintenance.
• Strong understanding of responsive repairs processes, contractor management, and performance-driven service delivery.
• Excellent organisational skills with the ability to manage a high-volume workload and adapt to changing priorities.
• Confident communicator with strong customer service skills and the ability to engage professionally and empathetically with residents.
• Proficient in IT systems, including Microsoft Office and job management/scheduling software
• Ability to interpret and work with performance data, KPIs, and operational reports.
• Strong problem-solving skills with the ability to remain calm and effective in a fast-paced, reactive environment.

We will provide:

• Excellent Development and Progression Opportunities
• 25 Days Holiday, Plus Bank Holidays
• Range Of Salary Sacrifice Schemes [Holiday Purchase, EV Schemes, AVC Pension Contributions]
• Life Assurance Cover
• Wellbeing Resources and Counselling Services
• Retail & Lifestyle Discount Platform
• Enhanced Family Leave Provisions
• Recognition Initiatives and Awards

Please note all our roles are subject to Background, Identity & Security checks before commencement of employment.

Why Join Cardo Group?

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Diverse perspectives strengthen our business, drive innovation, and help us better serve the communities we work with.

Our commitment to Equity, Diversity, and Inclusion is rooted in our core values:

• Teamwork – We collaborate, support one another, and achieve more together.
• Integrity – We act with honesty, fairness, and transparency in everything we do.
• Excellence – We set high standards and deliver quality for our people and our customers.
• Respect – We value every individual and create a space where all voices are heard.

We ensure fair opportunities, embrace diverse backgrounds and experiences, and foster a culture where everyone truly belongs.

Join us on our ambitious, exciting, and inclusive journey.