ALTERNANCE - E-commerce Consumer Experience Assistant M/W - SALOMON

Company Description

Amer Sports est le leader mondial des équipementiers du sport avec les marques Salomon, Arc’teryx, Peak Performance, Atomic et Wilson.

Salomon SAS, « The Mountain Sport Company », est née en 1947 au cœur des Alpes et berceau de l’alpinisme moderne. Grâce à la passion du sport et un design innovant, Salomon a créé une vaste gamme de nouveaux concepts révolutionnaires en fixations, chaussures, skis et vêtements pour le ski alpin et nordique et a pu apporter des solutions innovantes dans le footwear, et les équipements pour le snowboard, la compétition, l’alpinisme, la randonnée, le trail running and bien d’autres sports.

Au travers de cette orientation vers la performance, Salomon innove et excelle sur les sports de montagne, en convertissant de nouvelles idées en produits et en repoussant les limites du possible. L’engagement, la culture et l’héritage de Salomon sont tous liés par un simple concept : chaque salarié peut faire de Salomon la marque de montagne de référence. Salomon s’engage de manière responsable pour l’outdoor au travers de son programme de développement durable. La diversité est l'une des cinq valeurs de Salomon, c'est pourquoi nous nous engageons à créer un environnement accessible à tous.

Le siège de Salomon est basé à Annecy (74), France.

Job Description

As an E-commerce Apprentice within the business EMEA team, you will support the team in improving platform performance, enhancing the customer experience on the wesbite, and ensuring website operational stability.

Your scope will cover feedback collection, digital product lifecycle support, and platform maintenance.

1. Benchmarking & Feedback collection:

• Assist in gathering and organizing market and competitor insights to identify trends and opportunities for the website (benchmarking).
• Contribute to collecting and consolidating needs from EMEA merchandising and post-purchase teams.
• Act as the main point of contact for external customer service teams regarding bug reports and improvement requests.
• Monitor customer feedback through social listening tools, report issues or opportunities, and coordinate with relevant teams.

2. Digital Product lifecycle:

• Support the translation of EMEA team requirements into clear product specifications for the digital product team to feed the platform roadmap.
• Participate in workshops and brainstorming sessions focused on platform and consumer experience improvements.
• Execute User Acceptance Testing (UAT) for new feature releases.
• Communicate updates on new services and features to external customer service teams.
• Support internal EMEA communication regarding platform and consumer experience enhancements.

3. Platform maintenance & stabilization:

• Assist in creating and tracking IT / technical bug tickets related to website issues.
• Coordinate resolution of bugs reported by customer service (IT-related, configuration, data) with appropriate teams.
• Perform regular website checks to ensure consistency and stability.
• Maintain and update training materials for tools used by business teams.

Qualifications

• Preparing Master’s degree student or Business School, preferably with a focus on digital or e-commerce.
• Proficient in English (reading, writing, speaking). You will be part of an international team.
• Comfortable with Microsoft Office and eager to learn new digital tools.
• Autonomous, curious, with strong interpersonal and organizational skills.
• Strong interest in digital product management, IT projects, and ideally industry knowledge (outdoor & digital).

Additional Information

Contract: Alternance (Visa de travail indispensable pour étudiant.e.s non européens)

• Location:  Annecy (74), FRANCE
• Date de début : Septembre 2026
• Durée : 12/24 mois

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Salary Information:

Our employees are covered by the Metalworking Collective Agreement.

You can consult the applicable salary scales here: https://www.alternance-professionnelle.fr/salaire-apprenti-metallurgie/

Interested in this position?

Then don’t hesitate to send us:

• Your CV

• Your portfolio

• Your training program

• Your schedule (school/company)

so that we can review your application!