Refund Staff with Russian

About Us

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Function Overview
As part of Global Operations, you’ll be working with an amazing diverse team of talented and customer centric people across the world. We’re building a world-class operation and you’ll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. 

You’ll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You’ll be presented with unrivalled prospects to grow, learn and develop in your career.

We’re growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. 

Role overview

We are looking for a dedicated Refund Desk Officer to offer Tax-Free refund services to international shoppers and customers of Planet at our partner shopping location in (Munich). Key requirements for this role include outstanding customer service skills, proficiency in problem-solving, and a passion for providing seamless shopping experiences. This is a part-time position has may require evening and Saturday working hours. Join our team and make a real difference in our customers' shopping journey.

What you’ll be doing

• Serve as the primary point of contact to welcome and greet international shoppers at the refund lounge

• Provide the tourist with full and high-standard support during the refund transactions, customized on requirements and case.  

• Checking Tax Free Documentation for validation

• Processing VAT refund documentation

• Managing cash balances

• Assist customers regarding any questions about their tax refunding process to ensure its successful completion: 

• Support the tourists throughout the whole refund process, collaborating with the local partner on site if required.  

• Maintain the customer experience at a high level as an important step of the customer journey. 

• Communicate with the main office and other departments in matters of daily business. 

• Undertake any general administrative task as assigned by the refund manager.

Who you are

• Ability to work in customer- facing roles

• Working experience in a comparable position (luxury hospitality industry) is an asset;

• Experience in cash handling processes.

• Fluency in written and spoken German.

• Upper-intermediate written and spoken English

• Fluency in Arabic or Chinese is mostly welcomed.

What you will need to bring to Planet

• Excellent communication and interpersonal skills

• You have good adaptability and are independent/autonomous;

• You are very rigorous and work in an orderly, precise and structured manner;

• You are dynamic, involved, proactive and have a strong team spirit;

• You are punctual;

• Mastery of the Office Pack, especially Excel;

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.