About this role
Job Description
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Any matter which may affect the interests of Mercure Lucknow Gomti Nagar should be brought to the attention of the Management.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
- Establish and maintain seamless co-ordination & co-operation with all departments of Mercure Lucknow Gomti Nagar to ensure maximum cooperation, productivity, morale and guest service.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for set up of all operating equipment and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & Beverage Executive ensure to take guest orders, advice guests on specials menu options.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the F&B Executive.
Qualifications
Diploma / Degree in Hotel Management or any other equivalent qualifications.
Additional Information
1-2 year of experience in branded hotels.