Key skills
Leadership
About this role
Company Description
Your Fairmont Journey Starts Here:
Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Director – Learning & Development is responsible for planning, implementing, and overseeing training and development programs across Palace operations to ensure high service standards, employee capability development, and leadership pipeline growth. The role supports a culture of continuous learning aligned with hospitality brand standards and guest experience excellence.
Key Responsibilities
Develop and implement the organization’s Learning & Development strategy.
Design training programs for service excellence, operational skills, and leadership development.
Lead onboarding, departmental training, and management development programs.
Ensure consistent implementation of brand standards and SOP training across properties.
Manage Learning Management Systems (LMS) and digital learning initiatives.
Track training effectiveness using performance metrics and guest feedback.
Support succession planning and talent development initiatives.
Qualifications
Bachelor’s degree in Hospitality Management, HR, or related field.
12+ years of experience in training and development, preferably in the hospitality industry.
Strong knowledge of Luxury hotel operations and service standards, LQA, emotional intelligence
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.