Key skills
SQLSDLCMentoringCommunicationCollaboration
About this role
L3 Support Specialist : (2 to 5 years of experience)
- Provide expert Level 3 (L3) support for Eagle STAR/PACE applications and its modules, ensuring high availability and performance.
- Demonstrate deep knowledge of Eagle STAR/PACE architecture, modules, and data workflows.
- Monitor and ensure the smooth operation of IWS workflows, Automation Center jobs, PDC, RDC etc.
- Collaborate closely with clients, business analysts, and developers to identify, troubleshoot, and resolve defects and incidents.
- Lead complex troubleshooting efforts and incident resolution across IT systems, networks, and data infrastructure.
- Support Reference Data and Eagle applications through configuration, optimization, and ongoing maintenance.
- Conduct root cause analysis for critical issues and facilitate effective resolutions.
- Oversee and continuously improve support processes and workflows to enhance efficiency and reliability.
- Manage the configuration and performance tuning of data management tools and infrastructure.
- Work with cross-functional teams on technical projects, ensuring timely delivery and quality.
- Mentor and guide Level 1/Level 2 support teams, sharing best practices and technical knowledge.
- Prepare technical documentation, reports, and knowledge transfer materials for internal teams and clients.
- Communicate complex technical concepts clearly to non-technical stakeholders.
- Maintain adherence to security, compliance, and data governance standards.
- Proven expertise with Eagle STAR/PACE applications and modules.
- Experience in supporting and troubleshooting enterprise data workflows.
- Basic understanding of SDLC and SQL.
- Strong analytical and problem-solving skills.
- Excellent communication and team collaboration skills.
- Ability to mentor support teams and drive process improvements.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.