Issues Management

Reviewer/Coordinator – Issue Management

WHAT IS THE OPPORTUNITY?

The Quantitative Technology Services (QTS) Technology Risk Team is responsible for establishing and maintaining robust technology risk governance and cybersecurity oversight across Capital Markets. We are seeking a candidate to join the Technology Risk Services (TRS) team in support of our issue management function.

This role is critical to RBC’s risk and compliance framework, ensuring that identified findings and issues are thoroughly reviewed, properly documented, and processed in accordance with internal standards and regulatory requirements. You will play a key part in clearing significant backlog while establishing quality controls that prevent future accumulation.

WHAT WILL YOU DO?

• Conduct comprehensive reviews of submitted findings within defined SLAs
• Evaluate the quality and accuracy of findings submissions
• Assess supporting evidence for compensating controls
• Identify data quality issues and provide constructive feedback to issue owners
• Serve as a centralized quality gate by verifying submissions
• Work with issue owners whose submissions fail to meet standards and provide clear guidance for resubmission
• Collaborate with domain SMEs, issue owners, and management to ensure consistent application of processes across all business units
• Track metrics to monitor SLA compliance
• Contribute to process improvements that enhance overall workflow efficiency

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• Demonstrated attention to detail
• Strong process knowledge of risk and compliance frameworks
• Ability to work effectively with diverse teams
• Experience in issue management, audit compliance, or similar quality assurance functions
• Strong organizational skills
• Ability to manage competing priorities
• Proficiency with enterprise systems (like Archer)
• Excellent communication skills
• Proactive problem-solving approach
• Commitment to maintaining the highest standards of data quality and process integrity
• Familiarity with compensating control documentation standards
• Ability to enforce evidence requirements

Nice-to-Have: Knowledge in

• Banking Capital Markets industry
• Technology, Cyber Risk management – Information and Cyber Security, Identity and Access management, Vendor Risk Management, Vulnerability management etc

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice