Technical Project Manager

Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. They are seeking a Technical Project Manager to lead complex, enterprise-level implementation engagements, ensuring projects are delivered on time and within scope while collaborating with various internal teams and customers.

Responsibilities:

• Lead cross-functional enterprise implementation and onboarding projects, owning project planning, execution, and delivery from kickoff through go-live
• Serve as the primary project point of contact for enterprise customers, ensuring clear communication, alignment on scope, and confidence throughout the implementation lifecycle
• Own delivery commitments tied to enterprise revenue realization, proactively managing delivery risk, dependencies, and timelines to ensure contracted revenue is recognized as planned
• Plan and manage complex technical implementations, including multi-solution deployments, integrations, data dependencies, and sequencing across Fourth’s platform
• Determine and own the recommended product configuration, settings, and end-to-end data flows across Fourth’s platform based on customer requirements, ensuring the solution is technically sound, scalable, and ready for testing and go-live
• Partner closely with Sales, Solutions Consultants, Professional Services, Product, Engineering, and Customer Success to align on customer requirements, solution scope, technical readiness, and handoffs
• Manage multiple concurrent enterprise projects, proactively identifying risks, dependencies, and constraints, and driving mitigation plans to protect delivery commitments
• Be the first Technical Project Manager hire supporting enterprise implementations, playing a key role in shaping the function, delivery framework, and long-term operating model
• Track and report on project status, milestones, and risks, providing clear and timely updates to internal stakeholders and customer leadership
• Identify recurring challenges and opportunities for improvement across enterprise implementations, partnering with internal teams to drive process, tooling, and delivery model enhancements

Requirements:

• Ability to drive enterprise implementations to on-time, on-scope delivery by making clear decisions and pushing back on customers or internal teams when required to protect delivery and revenue commitments
• Strong cross-functional leadership, including the ability to influence without authority, escalate decisively, and hold teams accountable
• Customer-facing judgment that balances customer satisfaction with delivery realities and long-term success
• Proven ability to identify, assess, and mitigate delivery, technical, and operational risks throughout the project lifecycle
• Continuous improvement mindset with experience strengthening implementation processes, tooling, and delivery consistency
• 6+ years of experience in project or program management within a technology, SaaS, or enterprise software environment
• Proven experience delivering large-scale, enterprise customer implementations or onboarding engagements
• Strong technical acumen, including familiarity with APIs, integrations, data flows, and system dependencies
• Experience working closely with Product and Engineering teams to deliver customer-facing solutions
• Background in hospitality, retail, payroll, POS, or adjacent enterprise platforms preferred
• Experience managing customer-facing projects with executive visibility and high expectations