Product Operations Manager

Porch Group is a leading vertical software and insurance platform focused on helping homebuyers protect their homes. The Product Operations Manager will own the full lifecycle of assigned products, ensuring efficient market delivery and ongoing enhancements based on business needs.

Responsibilities:

• Own the full lifecycle for assigned products, from early ideas through development, launch, and ongoing improvements
• Help bring product changes to market faster by using clear processes and practical, value‑focused approaches
• Support product performance reviews and help prioritize enhancements based on business needs
• Ensure product changes are delivered accurately and consistently across systems and channels
• Translate product concepts into clear, actionable requirements that teams can execute
• Serve as the primary point of contact for product execution questions, dependencies, and delivery challenges
• Partner with operational, systems, and compliance teams to support smooth product launches and updates
• Develop a strong understanding of how products are delivered today and identify opportunities to improve speed, quality, and efficiency
• Identify gaps or bottlenecks and help design improved processes and workflows
• Support a culture of continuous improvement as products, systems, and processes evolve
• Plan and manage product initiatives across multiple teams
• Track timelines, dependencies, and deliverables to keep work moving forward
• Work closely with Product Managers and business leaders to ensure alignment and successful delivery
• Provide visibility into progress, risks, and key milestones
• Help ensure teams, systems, and documentation are ready before products or changes go live
• Monitor operational feedback and early performance after launch
• Support ongoing product improvements to meet evolving customer and business needs

Requirements:

• Bachelor's degree; Business, Marketing, Finance, Actuarial, or related field; MBA or advanced degree preferred
• 5+ years of property and casualty product management experience
• 3+ years of process improvement and project management experience
• Strong operational leadership with the ability to drive execution, manage priorities, and deliver results in a complex, highly regulated insurance environment
• Proven ability to collaborate cross‑functionally with product, underwriting, analytics, technology, compliance, and business partners
• Excellent analytical and systems‑thinking skills, with the ability to interpret data, identify trends, uncover gaps, and recommend improvements
• Experience translating business and customer needs into scalable product operations, processes, and tools
• Strong problem‑solving and decision‑making skills focused on improving product performance, operational efficiency, and customer outcomes
• Solid understanding of homeowners insurance products, underwriting processes, regulatory environments (e.g., ISO), and insurance financials
• Familiarity with adjacent insurance functions such as underwriting, actuarial, marketing, distribution, and customer experience
• Experience supporting product development and lifecycle management, preferably within financial services or insurance
• Proficiency in product operations disciplines, including process improvement, operational readiness, performance measurement, and execution governance
• Strong project and program management skills with the ability to coordinate resources, timelines, and dependencies across multiple teams
• Excellent written and verbal communication skills with the ability to clearly convey complex information and influence stakeholders
• Strong organizational and time‑management skills; able to work independently while supporting broader team and business goals
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word, Project) and analytical or reporting tools