Business Systems Analyst

Sungrow Power Supply Co., Ltd. is a globally recognized renewable energy company specializing in innovative solutions for solar, wind, energy storage, and electric vehicles. The Business Systems Analyst will support daily ERP execution, ensure system stability, and maintain operational data accuracy across enterprise SaaS platforms.

Responsibilities:

• Execute daily ERP operational tasks, including item master updates, inventory data validation, and transaction monitoring
• Maintain data consistency across system modules
• Perform structured investigation of discrepancies and validate system entries
• Ensure operational accuracy and timely completion of assigned system tasks
• Serve as primary operational support contact for internal users on ERP and enterprise SaaS systems
• Handle access requests, configuration questions, and workflow clarifications
• Track and manage system tickets through resolution
• Provide advanced operational support for recurring or high-impact system issues
• Escalate complex issues appropriately when root cause exceeds defined authority
• Collaborate with Finance, Operations, and HQ system teams to clarify operational requirements
• Assist in mapping ERP-related workflows and identifying bottlenecks
• Support alignment between business processes and system functionality
• Act as liaison between business teams, technical teams, and external vendors
• Support system implementation initiatives by performing configuration tasks and assisting with testing and validation
• Assist in managing system parameters, reports, forms, and security roles where applicable
• Validate data integrity during new feature releases or updates
• Maintain awareness of system release notes and new functionality
• Develop and maintain SOPs, workflow documentation, and system usage guides
• Document recurring system issues and standard resolutions
• Build and maintain structured knowledge repository to reduce individual dependency
• Support business continuity and critical issue resolution when required

Requirements:

• 2–5 years of experience in ERP operations, business systems support, or enterprise SaaS administration
• Hands-on experience working with inventory modules, item master data, and transaction validation
• Experience supporting reconciliation or data accuracy processes
• Strong attention to detail and structured working style
• Advanced proficiency in Microsoft Excel (pivot tables, complex formulas, data validation)
• Comfortable working cross-functionally with Finance and Operations teams
• Ability to follow defined procedures consistently
• Strong ownership mindset and accountability
• Occasional after-hours or weekend work if production issues arise
• Bachelor's degree in Engineering, Business, Information Systems, Computer Science, or related field; or equivalent
• Technical problem solving/analytical skills
• Self-starter, strong initiatives and an excellent communicator
• System and product level mindset
• Organization, detailed-oriented nature and strong initiative
• Strong technical support focus and a service-oriented individual with users
• Experience supporting mid-size ERP environments
• Experience coordinating with global teams
• Power BI related ability