ServiceNow Business Analyst

GAC Solutions is seeking a ServiceNow Business Analyst to act as the primary analyst for ServiceNow IT Asset Management, focusing on Software Asset Management and CMDB. The role involves facilitating workshops, gathering and documenting requirements, and translating business needs into functional specifications for implementation teams.

Responsibilities:

• Act as the primary Business Analyst for ServiceNow IT Asset Management with combined focus on Software Asset Management and CMDB
• Facilitate workshops with the ITAM project team & CMDB owners to gather requirements, review the current state, and outline future process expectations
• Gather, analyze, and document business, functional, and compliance requirements related to SAM and CMDB initiatives
• Translate business requirements into clear functional specifications, user stories, and acceptance criteria for ServiceNow implementation teams
• Participate in Sprint planning, backlog refinement, demos, and retrospectives

Requirements:

• 10+ years of IT / ServiceNow experience with focus on ITAM and CMDB
• Strong functional experience with ServiceNow SAM and CMDB
• ServiceNow Certified Systems Administrator (CSA)
• Solid understanding of ITAM, ITSM, ITIL processes, and software licensing models
• Proven experience creating BRDs, FRDs, user stories, and process flows
• Excellent stakeholder communication and analytical skills