Senior Manager, Client Experience - Integrated Marketing

Unlock Health is a full-service marketing communication agency focused on healthcare, and they are seeking a passionate Senior Manager to join their integrated marketing client experience team. This role involves managing client relationships, executing marketing campaigns, and driving growth for client accounts while ensuring adherence to best practices and performance standards.

Responsibilities:

• Manage client relationships by supporting the day-to-day activities of multiple accounts
• Leads projects to completion while adhering to best practices and cross functional solutions
• Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
• Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
• Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
• Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
• Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
• Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
• Oversees the growth and development of a junior account team member
• Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Requirements:

• Must be available and willing to travel for in-person collaboration and client meetings as needed
• Bachelor's degree in business, marketing, or related field
• 5+ years' experience in account management, client services or related field
• Website (specifically WordPress) & SEO/SEM campaign management experience
• Strong client presentation & interpersonal team skills
• Excellent communication, interpersonal, and problem-solving skills
• Demonstrated ability to deliver results and exceed expectations
• Healthcare and/or Behavioral Health industry experience a plus