Information Technology - Senior Software Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. They are seeking a Senior Software Engineer to perform as a ServiceNow Senior Developer, focusing on maturing Customer Service Products and leading ServiceNow delivery. The role involves complex software analysis, design, development, and testing, as well as providing direct technical support for high visibility applications.

Responsibilities:

• Performs in ServiceNow Senior Developer position and will play a key role in maturing Customer Service Products built on the ServiceNow platform
• Will help lead ServiceNow delivery and work with key business units and process managers to build solutions and processes, supporting maintenance, continual service improvement and new capabilities on the ServiceNow platform
• Performs complex analysis, design, development, automated unit and integration testing, and debugging of computer software ranging from operating system architecture integration and software design to selection of computer systems, language, and/or equipment
• Designs, codes, tests, develops, and documents application programs for computer systems
• Works with end-users and project stakeholders to define system scope and objectives. Manages modifications to and maintenance of operational programs and procedures
• Leads stakeholder and product owner meetings to define software requirements and creates highly complex systems
• Perform technical detail design, coding, testing of applications. Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems. Develop and/or analyze interface design documentation. Comply with hardware and software systems standards and procedures. Deliver large systems for tens of thousands of users. Comply with code quality, migration and dev/ops standards and policies
• Performs software analysis, including requirements and uses case development and design. Implements and documents source code to design specifications. Performs software testing including developing and running automated unit tests, drafting, and executing structured automated test cases. Compile, assess, and report data results from software testing and analysis
• Develops software solutions for enterprise environments and other technologies. Analyzes and implements functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software. Performs operations & maintenance (O&M) of existing systems. Identifies areas for improvement and streamlining. Demonstrated experience with front-end and back-end programing and integration frameworks and tools. Assist in the estimation of development of application features
• Provides direct technical support for high level, high visibility and critical trouble calls for supported applications. Works with cross functional teams to develop highly reliable software that runs at scale. Provides recommendations to infuse new technology. Extend open-source libraries and systems as necessary to meet the needs of the team. Play a crucial role in product scoping and roadmap / architecture discussions. Continually evaluate emerging technologies to identify opportunities, trends, and best practices. Mentoring of junior software engineers

Requirements:

• Bachelor's Degree in Information Technology or Computer Science
• 5 years' experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development
• ServiceNow Developer Certification is a MUST
• ServiceNow Admin Certification - is a Plus
• Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives
• Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype, and test cycles appropriate to a chosen technical solution
• Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project
• Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers
• Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation
• ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM
• ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.)
• Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations
• Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs
• Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications
• Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance
• Ability to work with scoped ServiceNow applications and complex customizations
• Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow
• Knowledge of web technologies (XML, JSON, REST APIs, etc.)
• Knowledge of data management and database concepts
• Knowledge of SDLC processes and Agile/Scrum methodologies
• Knowledge of security protocols (LDAP, SSO, etc.)
• Knowledge of UX/UI design and implementation
• Knowledge of continuous integration within DevOps environment
• Knowledge of API Management Tools
• Knowledge of with GIT/BitBucket
• Knowledge of cloud technologies (e.g. AWS, Azure)
• Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.)
• Fundamental knowledge of software engineers' best practices, agile methodologies, CI/CD pipelines
• Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests
• Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework
• Experience with deploying a global application and configuration management
• Reviewing the work of other developers and providing feedback
• Ability to communicate technical requirements to all levels of expertise
• Proficient in establishing and maintaining good working relationships
• Knowledge and understanding of software development life cycle (SDLC)
• Proficient with integrating complex and/or existing systems
• Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)
• Excellent communication skills both written and verbal