Summer Intern - Child Support - Customer Service Bureau

The Massachusetts Executive Office of Labor and Workforce Development is seeking a Summer Intern for the Child Support Bureau. The intern will primarily handle customer service inquiries related to child support payments and assist with various operations within the bureau.

Responsibilities:

• Ability to work in a confidential manner
• Ability to work remotely
• Ability to trouble shoot technical issues
• Ability to work independently
• Ability to learn system functionality to complete payments
• Ability to properly handle a customer service inquiry via a telephony solution
• Must be detailed orientated

Requirements:

• Ability to work in a confidential manner
• Ability to work remotely
• Ability to trouble shoot technical issues
• Ability to work independently
• Ability to learn system functionality to complete payments
• Ability to properly handle a customer service inquiry via a telephony solution
• Must be detailed orientated
• Prior Customer Service experience
• Ability to work in a fast-paced environment
• Ability to work on a team or as an individual
• Ability to multi-task from a technical perspective