Field Service Engineer (TSS01)

Datalogic is a global technology leader in the automatic data capture and factory automation markets, and they are seeking a Field Service Engineer to provide onsite services and technical support for their barcode scanning and camera products. The role involves installation, preventive maintenance, troubleshooting, and training for customers on Datalogic equipment.

Responsibilities:

• Install (mechanical, cabling), configure, calibrate, and execute start-up commissioning of Datalogic equipment at customer site as per pre-defined specifications
• Maintain, adjust, and replace onsite Datalogic devices of existing customer systems
• Conduct Preventive Maintenance for on-site Datalogic equipment
• Conduct troubleshooting for software and equipment at customer sites
• Provide training to on-site customer personnel when required
• Conduct site-surveys when required
• Participate in formal quarterly training and other training events as required
• Follow rigorously safety and security onsite company procedures
• Escalate to upper technical level problems that can’t be solved independently
• Issue timely and accurate service reports (including expenses report)
• Extend or help building a respectful relationship with customer by always adopting an exemplary attitude

Requirements:

• Associate or Bachelor's degree (in a technical field such as electronics/networking preferred but not required) or trade school/military equivalent
• 90% +/- travel
• Electrical Schematics reading
• Proficient in hand tool usage
• Troubleshooting and diagnostic experience of hardware and software
• Remote PC diagnostic and remedy support
• Good understanding of computer networks
• PLC communications experience: Ethernet IP, Device-net, Profinet, Profibus
• Experience working with auto ID products
• Proficient in Microsoft Office Software (MS Dynamics is a plus)
• Good communication and interpersonal skills
• Willing to work during alternative work schedules such as weekend and/or overnight
• 3+ years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices