Customer Success Engineer

SourceDirect Talent is an innovative, VC-backed cloud infrastructure company transforming how organizations connect, secure, and observe modern applications. They are seeking a Senior Customer Success Engineer to guide customers through implementation and production deployment of their cloud-native platforms, ensuring customer success and addressing technical challenges.

Responsibilities:

• Provide day-to-day expert technical guidance to existing customers
• Build strong relationships with customers, sales teams, and product teams
• Proactively guide customers through architectural and platform setup decisions
• Troubleshoot complex technical challenges in collaboration with developers and field engineers
• Contribute to open-source and platform-related projects through issues, pull requests, and documentation
• Stay current with new platform capabilities and related technologies to maintain deep technical expertise
• Maintain professionalism and empathy when managing complex or high-pressure support scenarios
• Engage with relevant open-source communities to support adoption and external collaboration

Requirements:

• Minimum 2 years of hands-on experience with Kubernetes
• Working knowledge of Go, Java, Node.js, or a similar modern programming language
• Ability to review and troubleshoot code when diagnosing technical issues
• Strong written and verbal communication skills