Sr. Product Manager: Disruption - Core & Commerce (100% Remote - USA)

Hopper is a leading travel platform aiming to enhance user experiences and reduce travel stress through innovative solutions. The Senior Product Manager will oversee product roadmaps, leverage AI to improve customer experiences, and collaborate with cross-functional teams to launch impactful features.

Responsibilities:

• Manage a product roadmap across several different business objectives and distribution channels, ensuring that we are executing against the highest impact items at any given time, and delivering things on time
• Figure out how to leverage AI to improve our customer experience and internal processes to execute our implementation pipeline successfully
• Work closely with external partners on new and existing implementations; earn and maintain trust by building good relationships
• Work closely with internal stakeholders to understand feature gaps and solution around them; earn and maintain trust by building good relationships
• Rapidly test sound hypotheses through new merchandising experiments at different points in the customer journey to increase revenue
• Use data to identify user behavior and purchase patterns, which directly lead to hypotheses around opportunities that can be measurably validated/invalidated through simple experiments
• Launch new partnerships, end to end: from sales pitch to design to development to customer service to optimization. This person will launch things from the ground up and grow them into mature products
• Work with customer service to understand and identify customer problem trends
• Work with back-end and front-end engineers, designers, legal, and many other stakeholders to launch innovative features quickly and bug-free
• Learn and use a diverse set of analytics and AI tools

Requirements:

• B2B and B2C experience
• Delivered impactful and delightful features at scale
• Has incorporated AI into their product or processes to achieve business outcomes
• Strong experience, knowledge of, and/or keen interest in Fintech, Insurtech, or risk-based products
• An innovative and detail-oriented approach to problem-solving
• Extreme attention to detail, and simultaneously the ability to think and operate strategically
• Exceptional ability to grasp, manage, and articulate complex systems
• Experience connecting innovative solutions to real-world, user problems with actual business needs of a rapidly scaling organization
• Technical depth that allows you to communicate with, understand, and earn the respect of world-class engineers and data scientists
• A track record of being proactive and persuading colleagues by constructing a compelling narrative both in-person and in-writing
• Past success analyzing data, drawing accurate conclusions, and adjusting strategy accordingly
• No ego, and a strong focus on doing what is right for the customer and the company