Customer Success Engineer - Prisma Access

Palo Alto Networks is dedicated to protecting our digital way of life through innovative technology. The Customer Success Engineer will provide advanced technical expertise to drive customer success, focusing on the deployment and optimization of SASE solutions for major organizations.

Responsibilities:

• Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges
• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations
• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions
• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs
• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement
• Ensure customers achieve operational excellence by fully adopting and optimizing new features
• Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives
• Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies
• Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution