Field Service Engineer 2 Lisle, Illinois

Dell Technologies is committed to providing quality service to its customers, and they are seeking a Field Service Engineer 2 to join their Field Service Team in Lisle, Illinois. The role involves delivering on-site support, troubleshooting, and resolving customer issues while collaborating with peers and utilizing technical expertise.

Responsibilities:

• Triage issues with direction from Dell support
• Execute plan of action from Dell Domain Engineer/L3 - (communicate using Teams, Email, and Phone)
• Document POA results, logs and service report (parts numbers/PPID of old/new parts replaced) to Dell via case email
• Reseating parts, swap or replace parts, upgrading firmware as needed
• Sever testing and validation (running diagnostics, capturing & uploading logs)

Requirements:

• 5+ years of professional experience, plus either an Associate's Degree in a technical discipline OR an equivalent combination of professional experience and education
• Experience delivering technical Field Services supporting hardware and software at client sites
• Experience in a customer facing role, including successfully reporting and presenting to all levels of the organization
• Experience working in locations where client has a large, concentrated deployment of assets and experience with networking and Fiber
• Must be able to lift a minimum of 50 lbs waist high to replace components on the server stacks
• Dell EMC Proven Professional Specialist Level certification (1 or more: CPSD (Converged, Hyper Converged) and Server (PowerEdge))
• Industry certifications CompTIA Certifications: Tech+, A+, Security+, Network+, etc. and Networking certifications CCNA or equivalent