Key skills
Colocation design experienceDatacenter infrastructure knowledgeAutoCAD proficiencyMS Word proficiencyMS Excel proficiencyVisio proficiencyAdobe Acrobat proficiencyCustomer service commitmentDeadline managementUnderstanding construction documentsCommercial focusCommunicationSales
About this role
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services. The Colocation Engineer will be responsible for engineering functions in support of customer acquisition and installation, including managing technical solutions and creating layout drawings using AutoCAD.
Responsibilities:
- Support sales and product teams with technical solutions and RFP responses
- Preliminary design, presentation and evaluation of customer solutions
- Manage and respond to pre-sales (ICB) requests, including preliminary drawings
- Work with Operations and Capacity teams to determine sellable space and power at colocation sites
- Manufacturer selection to solution equipment that meets customer specifications and DataBank standards
- Create colocation layout drawings and all supporting infrastructure using AutoCAD
- Create full Scope Of Work packages for signed orders
- Maintain current ‘as built’ drawings of all sites in assigned region
- Update redlined drawings and information received from Proj Mgrs & Operations to keep records of completed work current
- Other duties as assigned
Requirements:
- Colocation / Datacenter design experience required
- Working knowledge of Datacenter infrastructure - Power, Cooling, Security, Communications
- Excellent verbal and written communication skills; ability to effectively respond, verbally or in writing, to sensitive issues, complex inquiries or complaints
- Must be detail oriented
- Works well independently and on a team
- Requires a high level of commitment to customer service, whether co-workers or clients
- Expert application software skills including MS Word, MS Excel, AutoCAD, Visio, and Adobe Acrobat
- Flexible and adapts well to a constantly changing environment
- Must be able to manage multiple aggressive deadlines
- Must be able to understand and read construction documents
- Business minded and able to maintain a commercial focus
- Travel is a requirement - must have current US driver's license and passport
- The employee will be required to meet with customers and internal support teams occasionally to review project scope, participate in site tours and to ensure positive communication is maintained
- Bachelor's Degree in engineering field preferred