Senior Manager I, Product

Ricoh USA, Inc. is an integrated solutions provider that connects people and technology to empower business success. They are seeking a Senior Manager I, Product to oversee portfolio strategy and product life-cycle management for Ricoh Services, ensuring competitive positioning and effective product launches across all channels and industries.

Responsibilities:

• Drive the Portfolio Strategy around a targeted portfolio of B2B services
• Ensure product launches are smooth and managed effectively for on-time delivery. Ensure rep crediting is aligned with revenue and quote, order, bill cycle
• Ensure products are effectively launched with particular focus on pricing, positioning, and competitiveness. Support product pricing and positioning with market research. Understand impact of multiple channels on the product positioning
• Accountable and responsible for all aspects of the technology, competitors, supply chain, forecasting, etc. Be the -”go-to person" for the assigned product supporting Ricoh leadership
• Develop and maintain competitive product advantage. Communicate product competitive position to the organization particularly product strategy and sales
• Evaluate current products vis-à-vis new products in the Ricoh portfolio. Ensure new products have distinct advantages and revenue opportunities
• Provide SME guidance for the development of sales enablement tools and training (e.g. website, brochures, FAQs, launch announcements, etc)
• Capture voice of customer and use market research to gain insight into customer use of current products and identify untapped opportunities/buyer personas
• Speak and present Ricoh products to both internal and external stakeholders
• Partner with Product Managers to ensure Ricoh has the best-in-class offerings
• Provide input to Product Managers on requirements for future products and enhancements and manage the product roadmap
• Provide positioning documents and business forecasts based on competitive information. When appropriate recommend GTM strategies
• Actively participate in strategy discussions that align with business objectives
• Manage multiple technologies that feed market requirements and overall company direction supporting customer care-abouts and sales enablement
• As a product leader, he/she is expected to collaborate with key department leaders supporting the product (i.e.. supply chain management, training, legal, back/front office administration, and IT)
• Understand and support RISE methodology in voice of customer & Gemba activities to understand market technology requirements
• Work closely with the Product Management team to provide product insights, competitive information, to influence product development and portfolio success
• Ensure that business requirements are understood and considered in all product initiatives
• Measure product performance and when appropriate implement enhancement and/or mitigation strategies
• Provide reliable forecast reports to the organization to anticipate year-end performance
• Other duties as assigned

Requirements:

• BA/BS degree from an accredited college/university
• 10 years of successful product management/marketing experience
• Requires a min 5 yrs experience and significant depth of knowledge in software as a service (SaaS) and/or B2B software platforms that support services
• Experience in managing multiple complex projects and programs simultaneously. Strong multi-tasking skills
• Collaboration skills working across with both internal and external stakeholders. Ability to engage people at all levels through-out the organization
• Attention to detail, analytical skills, and the ability to translate technical capabilities to benefits are a must
• Understanding of SaaS and B2B services business
• Understanding the sales cycles and product lifecycles and their respective pressures on the marketing functions to drive demand and revenue
• Technical product knowledge regarding functionality and performance
• Strong analytical skills particularly regarding financial performance and trends
• Strong communication and presentation skills. Ability to advocate and support a product to internal and external stakeholders
• Ability to project manage product launches, expansions and other lifecycle activities
• Ability to travel (up to 20%)
• Windows 365 suite; Experience with Aha and ASANA is a plus