Salesforce Admin/Developer

SynapOne is seeking a Salesforce Admin/Developer to enhance and maintain their CRM systems, primarily using Salesforce. This role involves both administrative and development responsibilities to support efficient and scalable business operations.

Responsibilities:

• Serve as the primary developer for Salesforce and related CRM systems
• Collaborate with our Salesforce partner on user roles, profiles, permissions, page layouts, and data security
• Create and manage automation tools such as Flows, validation rules, and approval processes
• Perform development work, including Apex triggers, Visualforce pages, and AgentForce
• Support integrations between Salesforce and other enterprise platforms (NetSuite, Magento, DotDigital)
• Collaborate with stakeholders to gather business requirements and translate them into functional solutions
• Build and maintain dashboards and reports that support operational decision-making
• Develop and maintain documentation, training materials, and user support content
• Stay current with Salesforce releases and evaluate features for potential adoption

Requirements:

• Salesforce Administrator II Certification required (experience with nonprofit cloud is a huge plus)
• 7+ years of experience developing in Salesforce environments
• Experience with advanced configuration (complex cross platform flows, security and compliance)
• Experience with Salesforce development (Apex, VisualForce, AgentForce. Familiarity with Data Cloud a plus)
• Familiarity with enterprise platform integrations and API-based connections
• Excellent problem-solving and troubleshooting skills
• Ability to balance technical, operational, and business priorities
• Strong communication and documentation skills
• Experience with Agile or hybrid project methodologies preferred
• Additional certifications (Platform Developer I, Platform App Builder, etc.) a plus