Senior Engineer, Software

ICONMA is a Health Insurance company seeking a Senior Engineer, Software for their remote location. The role involves performing technical design, coding, and testing of applications while serving as a subject matter expert and providing direct technical support for critical applications.

Responsibilities:

• 25% Perform technical detail design, coding, testing of applications
• Serves as subject matter expert for both customer and internal discussions related to maintaining and enhancing existing software systems
• Develop and/or analyze interface design documentation
• Comply with hardware and software systems standards and procedures
• Deliver large systems for tens of thousands of users
• Comply with code quality, migration and dev/ops standards and policies
• 25% Performs software analysis, including requirements and uses case development and design
• Implements and documents source code to design specifications
• Performs software testing including developing and running automated unit tests, drafting, and executing structured automated test cases
• Compile, assess, and report data results from software testing and analysis
• 25% Develops software solutions for enterprise environments and other technologies
• Analyzes and implements functional and non-functional (e.g. performance, availability) requirements and designs, implements, and tests software
• Performs operations & maintenance (O&M) of existing systems. Identifies areas for improvement and streamlining
• Demonstrated experience with front-end and back-end programing and integration frameworks and tools
• Assist in the estimation of development of application features
• 25% Provides direct technical support for high level, high visibility and critical trouble calls for supported applications
• Works with cross functional teams to develop highly reliable software that runs at scale
• Provides recommendations to infuse new technology
• Extend open-source libraries and systems as necessary to meet the needs of the team
• Play a crucial role in product scoping and roadmap / architecture discussions
• Continually evaluate emerging technologies to identify opportunities, trends, and best practices
• Mentoring of junior software engineers

Requirements:

• Bachelor's Degree
• Information Technology or Computer Science
• 5 years experience with software development, basic coding and compilation, software architecture/design, user requirements definition and software specification development
• In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
• Works closely with Architects, Product Owners, Scrum Masters, and Value Stream Managers to provide insight into delivering business value and meeting objectives
• Decomposes functional and technical requirements into project activities and tasks and provides conceptual design, prototype, and test cycles appropriate to a chosen technical solution
• Identifies technical risks and develops mitigation strategies; introduces and recommends industry best practices and standards for the project
• Evaluates and assists in the selection and procurement of hardware and software technologies and serves as a mentor for junior developers
• Works with stakeholders as well as technical and analytical counterparts to define constraints and develop requirements and concept of operations documentation
• ServiceNow modules ITSM, CSM, CMDB, ITOM, SOM
• ServiceNow APIs and scripting (Business Rules, Client Scripts, etc.)
• Design, development, and implementation of ServiceNow solutions through creating custom applications, workflows, and integrations
• Customization and configuration of ServiceNow modules through use of scripting (JavaScript, etc.) and UI development to tailor the platform to specific business needs
• Integration with other systems through working with APIs, web services, and other technologies to connect ServiceNow with other enterprise applications
• Troubleshooting and problem-solving through identifying and resolving issues related to ServiceNow functionality and performance
• Ability to work with scoped ServiceNow applications and complex customizations
• Mentoring and guiding junior developers through sharing knowledge and expertise to help other team members grow
• Knowledge of web technologies (XML, JSON, REST APIs, etc.)
• Knowledge of data management and database concepts
• Knowledge of SDLC processes and Agile/Scrum methodologies
• Knowledge of security protocols (LDAP, SSO, etc.)
• Knowledge of UX/UI design and implementation
• Knowledge of continuous integration within DevOps environment
• Knowledge of API Management Tools
• Knowledge of with GIT/BitBucket
• Knowledge of cloud technologies ( e.g. AWS, Azure)
• Knowledge of database technologies (e.g. cloud, SQL, Oracle, Mongo DB, PostgreSQL, etc.)
• Fundamental knowledge of software engineers' best practices, agile methodologies, CI/CD pipelines
• Knowledge of test-first practices including Test-Driven Development (TDD) for unit tests and Behavior-Driven Development (BDD) for automated acceptance tests
• Strong experience with Deployment/Continuous Integration/ Continuous Testing/ Continuous Delivery processes and tools and have expertise in CI/CD tools and framework
• Experience with deploying a global application and configuration management
• Reviewing the work of other developers and providing feedback
• Ability to communicate technical requirements to all levels of expertise
• Proficient in establishing and maintaining good working relationships
• Knowledge and understanding of software development life cycle (SDLC)
• Proficient with integrating complex and/or existing systems
• Knowledge of programming languages (e.g. JavaScript, C, Python, etc.)
• Excellent communication skills both written and verbal
• ServiceNow Developer Certification is a MUST
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
• ServiceNow Admin Certification - is a Plus