Senior Engineer - Genesys Cloud Automation

Maximus is seeking an experienced Senior Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.

Responsibilities:

• Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
• Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
• Ability to work unscheduled hours in case of emergency work/outages
• Follow department implementation standards and Change control processes
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create/modify artifacts and deliverables, including the change management process

Requirements:

• Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required
• Bachelor's degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience
• Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
• Ability to develop and execute a strategic technology vision that aligns with and supports business goals
• Strong leadership skills with experience managing and mentoring senior technical teams
• Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
• Call flow development experience in Genesys Architect tool
• Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
• Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
• Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
• Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work