Forward Deployed Engineer, VoIP

Parloa is a company focused on enhancing customer experiences through agentic AI, having powered over one billion interactions for major brands. The Forward Deployed Engineer, VoIP will be responsible for ensuring seamless VoIP/SIP integrations in enterprise telephony, diagnosing issues, and collaborating with customer engineers to enhance connectivity and reliability.

Responsibilities:

• Own telephony integration projects: Lead the technical execution of VoIP/SIP connectivity for enterprise customers and partners (PoCs through production)
• Design reliable call paths: Architect integrations via SIP trunking providers, direct trunks, or enterprise telephony infrastructure—balancing latency, reliability, and security constraints
• Debug complex issues end-to-end: Troubleshoot signaling and media problems (e.g., routing, codecs, DTMF, call transfers, failover), using logs and network traces to find root cause fast
• Navigate enterprise constraints: Propose connectivity options when customers have strict firewall policies, limited exposed ports, or regulatory/security requirements
• Partner deeply with customer engineers: Work directly with telecom, network, and platform teams to align architectures, test plans, and operational procedures
• Support partner enablement: Help telephony partners integrate with Parloa, resolve escalations, and improve repeatability through patterns, tooling, and documentation
• Engineer pragmatic solutions: Build small utilities, scripts, or lightweight services when needed to validate assumptions, automate diagnostics, or close integration gaps
• Raise the bar on reliability: Define best practices for NAT traversal, resiliency, monitoring, and incident response in telephony-connected deployments
• Shape the product: Translate field learnings into clear feedback for core engineering—turning recurring integration pain into platform improvements

Requirements:

• 5+ years of professional experience in VoIP/telephony engineering, SIP integrations, telecom consulting, or adjacent roles with direct customer impact
• Strong hands-on expertise with SIP-based integrations, call routing concepts, and real-world troubleshooting across networks and enterprise environments
• Solid understanding of signaling vs. media flows, common failure modes, and diagnostic approaches (logs, SIP traces, packet captures)
• Practical experience working with SIP trunking providers, SBCs, enterprise PBX/contact center setups, or similar telecom infrastructure
• Comfort operating in ambiguous, high-responsibility situations—able to own issues end-to-end and drive them to resolution with multiple stakeholders
• Ability to communicate clearly with both engineers and non-telephony stakeholders, turning complex call-flow topics into actionable decisions
• Builder mindset: you don't just explain problems—you design the fix, validate it, and make it repeatable
• Degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• Cloud-native experience (especially Azure)
• Kubernetes environments
• Building integration tooling in a scripting or backend language