Senior Salesforce Administrator / Developer

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere. They are seeking a Senior Salesforce Administrator / Developer to own the design and architecture of Salesforce, lead technical initiatives, and act as the subject matter expert for Salesforce within the organization.

Responsibilities:

• Own the design, architecture, and continuous improvement of Salesforce across the organization
• Lead the development of scalable custom solutions using Apex, LWC, Flows, and third-party integrations
• Define and enforce Salesforce governance standards, including security models, data integrity, and release management processes
• Architect and maintain advanced reports, dashboards, and analytics frameworks that drive strategic business decisions
• Proactively identify platform inefficiencies and lead initiatives to improve performance, automation, and user adoption
• Lead end-to-end Salesforce projects independently, from requirements gathering through delivery and post-launch support
• Design and manage complex integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and native connectors
• Partner with senior stakeholders and business leaders to translate strategic requirements into scalable technical solutions
• Drive Salesforce release cycles, managing sandbox environments, deployment pipelines, and change management
• Lead, mentor, and upskill junior Salesforce team members and business users
• Establish and maintain a comprehensive documentation library covering architecture decisions, configurations, and development standards
• Evaluate and champion new Salesforce features, products (including Agentforce and AI capabilities), and ecosystem tools to keep the platform ahead of business needs

Requirements:

• Salesforce Administrator Certification (required); Advanced Administrator, Platform Developer I/II, or Architect certifications strongly preferred
• Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience)
• 5+ years of hands-on Salesforce experience, including both administration and development
• Expert-level proficiency in Apex, Lightning Web Components (LWC), SOQL, and declarative tools (Flows, Process Builder, validation rules)
• Deep experience with Salesforce security architecture, including profiles, permission sets, sharing rules, and field-level security
• Proven track record designing and delivering complex Salesforce integrations using APIs, middleware platforms (e.g., MuleSoft, Workato), and native connectors
• Hands-on experience with or strong interest in Agentforce and AI-powered Salesforce features
• Experience with DevOps tooling for Salesforce (e.g., Copado, Gearset, SFDX/SF CLI)
• Strong analytical and architectural thinking with the ability to evaluate trade-offs and recommend scalable solutions
• Excellent communication skills with demonstrated ability to influence stakeholders at all levels
• Ability to lead projects autonomously and drive cross-functional alignment
• High attention to detail with a strong ownership mentality
• Advanced Administrator, Platform Developer I/II, or Architect certifications strongly preferred