Program Manager for Patient Communications (Epic Hello World Analyst) - Remote

Cedars-Sinai is a recognized leader in health technology, recently awarded for its excellence in IT and hybrid work environment. The Program Manager for Patient Communications will oversee technology platforms for patient communication channels, implement new Epic features, and optimize digital tools to enhance patient engagement and satisfaction.

Responsibilities:

• Developing and implementing new Epic communication features, optimizing digital tools, and driving continuous improvement in patient engagement and satisfaction
• Lead cross-functional teams, manage communication channels (email/SMS), monitor volumes and budget, and track patient experience metrics
• Be responsible for coordination with Epic analysts to configure communication templates, message content and timing, multichannel delivery settings, and upgrade features released by Epic
• Align organization-wide standards for communication best practices
• Ensure successful rollout, optimization, and ongoing management of AI-powered patient communication tools and digital scheduling solutions
• Perform Hello World build and testing as needed

Requirements:

• Five (5) plus years of Epic program analysis/management supporting patient communications, preferably working with Epic Hello World implementation
• Solid grasp in healthcare operations, patient communications, and/or AI-enabled solutions
• Understanding of project management methodologies and experience managing multiple projects
• Outstanding analytical, problem-solving, and critical thinking skills
• Bachelor's degree in information technology, computer science, healthcare, or related field
• Epic Certification required. (preferably in MyChart, Cadence, Ambulatory, and/or Inpatient)